Aligning for Perfect Implementation

Are you not getting the results you want from your training programs? Do you need to do a better job of connecting your leadership development initiatives to business needs? DDI’s Aligning for Perfect Implementation consulting services help organizations plan and execute the most critical elements of their leadership development initiatives. This course will provide key people in your organization with the knowledge, skills, and tools to successfully design and communicate an effective training implementation plan. Overall objective: link training solutions to business needs, integrate all components of leadership development system, assessment and online performance support and establish measurement systems. This is a one day session. Cost: $250 which includes materials, lunch, free parking, and a certificate of completion.

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Boosting Business Results

After training are your leaders applying their new skills back on the job? Are you leaders able to draw out the best results from people they are managing? This session will show your Key Leaders how to utilize the right leadership with the right people to enable them to successfully accomplish prioritized goals. This 8-hour session will begin with the Essentials of Leadership and then will focus on Boosting Business Results for your organization. Learners will apply this process to their own objectives and estimate the bottomline IMPACT of their potential results. Cost: $250 which includes materials, lunch, free parking, and a certificate of completion AND you will receive 3.5 CEU’s toward SPHR, PHR, and GPHR certifications.

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Building an Environment of Trust

Trust is the key ingredient of employee engagement and loyalty, yet it’s easy for leaders to inadvertently fall into trust traps. During these volatile economic conditions Trust has been tested. Are you a leader that needs to regain the Trust in your organization in order to create an environment in which people will take risks, identify and solve problems, and work together to create and sustain high levels of trust. This session will provide Key leaders in the workplace of all industries to improve business results by increasing teamwork and collaboration and help to repair relationships where lack of trust is negatively affecting job performance. Cost: $250 which includes materials, lunch, free parking, and a certificate of completion AND you will receive 3.5 CEU’s toward SPHR, PHR, and GPHR certifications.

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Creating a Service Culture: The Service Leader’s Role

Do you face these issues daily in your organization…facing obstacles that prevent a higher level of customer service? Do leaders know what they must do to ensure service excellence and increase customer loyalty? This 8-hour session will provide Key leaders to use time and resources to improve employee and customer satisfaction. Inspire providers to take actions that create customer loyalty. Most importantly focus their efforts and those of the service providers to achieve the results most important to your organizations customers. Cost: $250 which includes materials, lunch, free parking, and a certificate of completion.

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Safety and Compliance Required Courses:

> OSHA 40 hour, 30 hour, and 10 hour General or Construction
> Hazwoper
> Forklift Certification
> Lock-out Tag-out
> Confined Space & Incident Command
We customize all of our training to fit your organizations needs. Our classes are reasonably priced and can be offered at your site or ours. Our qualified and certified instructors will meet with your Safety Director personally to review the program necessary to meet the compliance standards your employees need. Call today, classes are forming – Kelly Card-Schulte 419-530-3323 or kschulte@northweststate.edu

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Instructional and Curriculum Design for your Training Department:

We are fortunate to have a dedicated full-time Instructional Design person on our team here at Northwest State Community College located at The University of Toledo. John Krochmalny has been an educator and trainer for several years. His expertise in designing and working with companies in documenting their processes and transferring this Institutional Memory into a live Training Curriculum for their workforce has retained companies here in Ohio and across the country. John will take you through this process and share with you the “how to’s” and where to gather resources to piece together an effective documentation process as well as how to retain your company’s methods and processes in order to train your workforce. He will also discuss the technology that will assist in this process. Contact Kelly Card-Schulte at 419-530-3323 for pricing and date information.

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How to Build Your Marketing Plans

In this course the attendee will be able to The One Page Business Plan methodology causes very busy people to stop and think about their business while transforming confusion into clarity. We will learn to answer these questions on one concise page which will be a roadmap to a winning edge over your competition.

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The Laws of Local Advertising

In this course the attendee will be able to tie in cost effective tactics for small business success by unlocking the secrets of traditional advertising, generating word of mouth marketing, and expanding your market share through public relations. We will examine low cost, high impact ways to send your marketing message as well as the use of mini-media ideas. In this course you will learn to take advantage of the every selling opportunity- from your order forms to your business cards and even gift certificates. We will also explore the advantages and disadvantages of using an advertising agency.

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Advertising on a Small Budget

In this course the attendee will be able to you will learn many techniques and marketing weapons that are free. You will learn how to make the biggest impact for your marketing dollars by planning your investment in your future. We will explore common sense marketing through referral groups and low cost services. We will explore ways to manage the local media and actually have them work for you.

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Essential Skills of Leadership

Learn the skills required to manage the individual while also leading the team. This program focuses on three critical management skills and establishes a methodology for productive interactions. One of two basic building block seminars, this module builds a foundation that enables leaders to manage their team toward a shared goal: achieving the organization’s strategic objectives.

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Essential Skills of Communicating

Even experienced managers can improve their messages by making them clear, well-organized and aimed at the needs and interests of the listener. This module focuses on improving relations with team members and increasing productivity by creating a climate of open communication and understanding communication as a two-way process. This is one of two basic building block seminars.

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Conflict Management Using Negotiations

In this course the attendee will be able to identify sources of power/influence for the negotiator, explain the concepts and steps of a negotiation process, be able to apply, different negotiation strategies in various settings, and find collaboration through a six step process.

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Supporting Change

Supporting Change helps managers learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team, helping to reduce misunderstanding and anxiety. This clear communication also helps the change initiative gain acceptance more quickly thereby minimizing lost productivity and decreased performance.

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Resolving Conflicts

Acquire the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth.

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Coaching Job Skills

Spark commitment to your team’s success by utilizing effective coaching skills. In this workshop, you will learn the importance of carefully planning one-on-one discussions to gain each individual’s commitment to achieving results. You will also learn the coaching process of observation, analysis and communication and how to implement it.

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Effective Discipline

Effectively addressing problem behavior requires working to preserve an individual’s self-respect and encouraging the best kind of discipline – self-discipline. This workshop provides tools for successfully handling one of the most difficult functions of the manager/supervisor and includes role plays of discipline situations selected by the participants.

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Improving Work Habits

Poor work habits are a major cause of disciplinary action. Addressing absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team and requires careful attention and skill. This module provides the tools necessary to recognize and to address poor work habits – even those of a team member who may be successful in his or her job.

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Providing Performance Feedback

A performance assessment is not a disciplinary session, but rather an opportunity to build a team member’s self-esteem by acknowledging what he/she is doing well. It is also a chance to eliminate any performance errors at an early stage. Learn how evaluation is done by the experts – establishing performance standards, soliciting the team member’s evaluation, and summarizing a credible evaluation.

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Developing Performance Goals and Standards

SMART is Specific, Measurable, Attainable, Results-oriented, and Time-framed and is a collaborative way to develop goals and standards. Learn the process that builds commitment, aligns team members with key business goals and priorities, assures clarity and measurability of performance goals/objectives, and achieves high quality, on-time performance through team members’ ability to judge and self-correct work.

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Delegating

Managers acquire the skills needed to effectively assign work to others by developing messages that communicate the “what” and “why” of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result – the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

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Managing Complaints

In this workshop, managers acquire the tools necessary to approach complaints in a way that is supportive of employee and team goals. Understand why dealing with team member complaints is important, how the effective team leader manages complaints, how to use listening skills to manage complaints, and how to ask questions.

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Communicating Up

The ability of managers to effectively communicate up the line to their managers affects team-member retention, overall productivity and even profitability. An important part of that communication is mutual agreement on what needs to be done, why it’s important, and when it will be accomplished. That fundamental agreement is what Communicating Up helps managers to achieve.

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Peer Today, Boss Tomorrow

Newly promoted supervisors need help to navigate their changing roles, acknowledge their mixed feelings in moving from peer to boss, and have immediate impact! Learn the key strategies, hands-on workshop activities and practical suggestions that make this program an excellent choice for organizations that promote from within or train new supervisors regularly.

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Project Management

PRACTICAL PROJECT MANAGEMENT is a three-day seminar for professionals who are new to managing projects or experienced managers who wish to review and reinforce best practices in project management. It offers a foundation in the rationale, tools, and techniques for each of the phases of the project management life cycle as defined by the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK® Guide). In addition, this program provides an overview of the “people side” skills so critical for project success: leading and motivating people, communication and managing performance.Participants will learn project management skills through case studies, hands-on exercises and practical application to their own current real-life projects.

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Retirement Planning Today

Important Information for Adults Ages 50 - 70
Are you on course for a "successful retirement"? Do you know how much money you'll need to meet your retirement goals? Learn how to: avoid the 10 biggest retirement planning mistakes; improve cash flow; determine the amount of money you need to retire; plan your retirement income to preserve a comfortable standard of living; transfer the risk of potential financial losses before or during retirement; properly convert your IRA to a Roth IRA; and select the appropriate distribution plan. In addition, you will learn 11 strategies to save money on taxes.

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Emotionally Intelligent Workforce

The ability of the individual and organization as a whole to recognize and manage emotions in ourselves and others is essential for the organization to be adaptable. Emotional-social intelligence is a cross-section of interrelated emotional and social competencies and skills that determine how well we understand and express ourselves, understand and relate with others, and cope with daily demands. Emotional Intelligence (EQ) is measurable and can be developed. This seminar is for trainers, mentors, counselors, managers and supervisors interested in behavior-based training and leadership.

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Leading Organizational Change

Leadership acts as change agents as well as enlists the help of carefully selected volunteers to be part of a change team. These internal change agents are the ones who ultimately lead a change project or business-wide initiative by defining, researching, planning, and building business support. Numerous driving forces motivate the behavior of change agents. An agent who is constantly adapting to new practices is often motivated from a desire to make change. Change agents must have the conviction to state the facts based on data, even if the consequences are associated with unpleasant outcomes.

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Controlling Stress in the Workplace

Stress is an inevitable part of life; however, employees suffering from stress are not as productive as they could be, nor are they as healthy. For the well-being of your employees, the workplace should be as free of stress and of fear as possible. In this workshop, you will learn to identify and reduce stress-inducing situations while helping employees to manage their stress levels and become more productive.

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Employee Engagement

High levels of employee engagement correlate positively to improve the individual, group and corporate performance in areas such as retention, turnover, productivity, customer service and loyalty. This course will give those leaders the tools necessary to enable staff in the supervisory and leadership roles the ability to motivate their staff in day-to-day operations. The outcome of this course will show the benefits of positive relationships and the impact on motivation within your organization.

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Retaining Winning Talent

As the American workforce changes in age, ethnic makeup, lifestyle and motivation, the agreement between the employee and the employer is also changing. It is no longer an exchange of loyalty for security, but rather a multi-faceted give-and-take between employee and employer.

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Customer Oriented Selling

Customer oriented selling techniques teach the salesperson to understand the customer's perspective, focus on customer objectives, and guide the sales process toward a logical win-win result. Customer Oriented Selling sales training is based on a foundation in "consultative" and "strategic" selling with a strong pre-call planning process.

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Conflict Management

Acquire the tools needed to identify conflict and use an effective model to resolve it. Conflict is basic human nature. Persistent, unresolved conflicts can be costly to the organization in lost work productivity and to individuals in decreased effectiveness and unsatisfying relationships. Learn characteristics of conflict, signs of conflict, and common sources of conflict along with different styles of, and useful behaviors in, dealing with conflict.

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Effective Communication

Communication is the imparting or conveying of knowledge or information. It is a two-part activity involving listening as well as speaking with its object not so much the exchange of words as it is the exchange of ideas. In this module, participants will learn about the many ways we communicate and how to use them most effectively.

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Practical Project Management

Practical Project Management is a three-day seminar for professionals who are new to managing projects or experienced managers who wish to review and reinforce best practices in project management. It offers a foundation in the rationale, tools, and techniques for each of the phases of the project management life cycle as defined by the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK® Guide). In addition, this program provides an overview of the “people-side” skills so critical for project success: leading and motivating people, communication and managing performance. Participants will learn project management skills through case studies, hands-on exercises and practical application to their own current real-life projects.

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Kepner-Tregoe Problem Solving
And Decision Making (PSDM)

This workshop teaches a logical process approach for solving complex problems, making good decisions, and analyzing plans for potential risks and opportunities. Participants learn to use the following tools; Situation Appraisal, Problem Analysis, Decision Analysis, and Potential Problem and Potential Opportunity Analysis. Certified instructors use business related examples and case studies to make learning stick. These time-tested, flexible business tools can be applied across disciplines to achieve excellent professional results. Target audience includes all levels of management, professional staff and anyone else who participates in problem solving and decision making.

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